Cancellation Policy

Cancellation eligibility depends upon the applicable booking policy, rate plan, package, offer, or reservation terms selected at the time of booking.

• Flexible Cancellation: Cancellations made at least 48 hours prior to the scheduled arrival date may be eligible for a full refund, subject to the applicable booking terms.
• Extended Cancellation Window: Certain packages, promotional rates, group bookings, peak dates, or special rate plans may require cancellation at least 7 days prior to arrival to qualify for a refund.
• The exact cancellation terms applicable to your reservation will be communicated or displayed at the time of booking.

Cancellations received after the applicable cancellation window may result in partial or complete forfeiture of the amount paid.

• Where applicable, the first night's accommodation charge may be retained for late cancellations.
• Certain non-refundable bookings, promotional offers, packages, group bookings, or special rates may be subject to different cancellation conditions.
• Any applicable refund will be determined according to the cancellation terms associated with the original reservation.

If a guest does not arrive at the resort on the scheduled check-in date without prior communication with the resort, the reservation will be treated as a no-show.

• In the event of a no-show, the entire reservation amount may be forfeited.
• No refund shall ordinarily be applicable for a no-show.
• Guests who anticipate a delay or are unable to arrive as scheduled are requested to contact the Lemon Leaf team as soon as possible.

Once a guest has checked in, an early departure does not ordinarily qualify for a refund or adjustment of the unused portion of the reservation.

In exceptional circumstances, Lemon Leaf may, at its discretion, review a cancellation request outside the standard policy.

• Any exception is considered on a case-by-case basis and is not guaranteed.
• Supporting documentation may be requested where appropriate.
• Weather, travel disruptions, personal emergencies, medical circumstances, or other unforeseen events may be reviewed according to the circumstances and applicable booking terms.
• Where the resort itself is unable to honour a confirmed reservation due to circumstances beyond its reasonable control, the resort will communicate the available options to the guest.