Privacy Policy

Depending on how you interact with Lemon Leaf Resort, we may collect information necessary to provide and manage our services.

• Full name
• Contact number
• WhatsApp number
• Email address
• Number of guests
• Check-in and check-out dates
• Accommodation preferences
• Meal preferences
• Special requests or instructions
• Information submitted through enquiry or booking forms

To process and manage your reservation, we may collect booking details, guest information, payment status and other information necessary to provide our services.

Guests may be required to provide valid government-issued identification at the time of check-in, in accordance with applicable laws and regulations.

Information collected by Lemon Leaf Resort may be used for legitimate business and service-related purposes, including:

• Processing and managing reservations
• Confirming bookings and communicating booking details
• Responding to enquiries and requests
• Verifying payments
• Communicating with guests regarding their reservation
• Providing requested services during your stay
• Processing cancellations or booking-related requests
• Maintaining booking and guest records
• Improving our website and guest experience
• Complying with applicable legal and regulatory requirements
• Preventing fraudulent, unauthorised or inappropriate use of our services

We may contact you using the phone number, WhatsApp number or email address provided by you.

Such communication may include:

• Booking confirmations
• Payment verification
• Reservation updates
• Check-in information
• Cancellation or modification updates
• Responses to enquiries
• Important information relating to your stay

Certain bookings may require guests to submit proof of payment, such as a transaction screenshot, for verification.

Such information may be used for:

• Confirming payment
• Matching the payment with the relevant reservation
• Updating booking payment status
• Resolving payment-related discrepancies

Payment proof may be retained for a reasonable period for accounting, verification, dispute resolution or legal purposes and may thereafter be deleted or securely disposed of when no longer required.

Our website may use cookies or similar technologies where necessary to provide essential website functionality, improve user experience, maintain session information or understand general website usage.

Cookies may help us:

• Remember certain website preferences
• Maintain website functionality
• Improve website performance
• Understand how visitors interact with our website

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Lemon Leaf Resort does not sell or rent guests' personal information to third parties.

Information may be shared with authorised persons or service providers only where reasonably necessary for purposes such as:

• Processing or managing reservations
• Payment verification
• Website or technical services
• Communication services
• Legal or regulatory compliance
• Fraud prevention or security

We may also disclose information where required by law, legal process, government authority or other applicable regulatory requirement.

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

Guests are responsible for ensuring that information submitted through the website is accurate and that they do not knowingly provide unnecessary sensitive information.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing reservations
• Maintaining business and accounting records
• Payment verification
• Handling disputes or enquiries
• Meeting legal and regulatory requirements

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Our website may contain links to third-party websites or services, including social media platforms, payment-related services, maps or other external websites.

Lemon Leaf Resort is not responsible for the privacy practices, content, security or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information through that website.

Our website and booking services are intended for use by adults and are not specifically directed towards children.

We do not knowingly collect personal information from children for independent use of our services.

Where information relating to a minor is required for a reservation, such information should be provided by or under the supervision of the accompanying parent, guardian or responsible adult.

Subject to applicable laws and regulations, you may contact us to:

• Request information about the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Ask questions about how your information is being used
• Raise concerns regarding the handling of your personal information

Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.

Lemon Leaf Resort may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or business practices.

Any updated version will be published on this page with the revised "Last Updated" date.

We encourage visitors and guests to review this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact the Lemon Leaf team.